Our Approach

In alliance with the DNV ISO 45001 standard, UDL Group is committed to embedding a preventative approach to occupational health and safety (OH&S) in the workplace by:

• Ensuring policies and procedures are implemented, up to date, and adherence to these is monitored.
• Providing thorough safety inductions and ongoing training and ensuring all employees are provided appropriate personal protective equipment (PPE).
• Partnering with work-safe industry consultants for safety advice and return to work management.
• Establishing a clear reporting process for risk assessments and for all incidences such as injuries, accidents, damages wand near misses.
• Ensuring a systematic approach to investigating workplace risk assessments and incidences supported by structured record keeping with an Internal Management System. (IMS)
• Effective communication on all OH&S items, updates and incident outcomes through toolbox meetings and company-wide notifications.

UDL Group strives to uphold a strong reputation of OH&S in the workplace by monitoring our commitment to safety. We do this by:

1. Implementing control measures post risk assessment or incident report.
2. Making changes to policies and procedures including Safe Work Method Statements (SWMS) as a result of workplace incidences.
3. Ensuring employees and contractors are and remain compliant by completing registries and obtaining certifications pertaining to the work they engage in.

Leveraging our extensive experience, we’ve strategically invested in innovative technology solutions that integrate international best practices.

Our solutions help estate developers, builders, and authorities improve efficiency by unifying disparate systems and enabling real-time data sharing. Our in-house IT specialists work closely with clients to tailor these digital solutions to their needs.

Investment in innovation

Committed to challenging conventions and driving innovation, we’ve invested in tier 1 applications that seamlessly integrate and collect data for the landscaping construction and maintenance industry, offering transparent reporting. With deep industry knowledge, our customisable systems cater to specific client needs, with real-time data integration praised for its usability and functionality. Our technology includes a comprehensive mobile solution, an integration platform for existing IT systems, and secure cloud infrastructure. Designed for simplicity, the system enhances user experience with a logical mobile app, customised reporting, and a customer portal.

Our support extends beyond development and integration; we provide comprehensive training using the BARROW app and BI reporting dashboard.

UDL Group’s technology solutions comprise three main systems:

• Enterprise Resource Planning (ERP) for accounting, finance, HR/payroll.
• Salesforce for field and work order management, job costing, and more.
• SharePoint for secure document management, including policies, processes, standards, and governance.

These systems integrate with client networks via the Salesforce Platform.

Salesforce

Our revolutionary Salesforce application is tailored for the Australian landscaping construction and maintenance industry. By leveraging capabilities in Sales, Service, Mobile, and Portal, we deliver personalised customer experiences at scale, with actionable insights for businesses. Salesforce manages over 35,000 work orders annually, integrating asset management, field mobility, safety, and financial systems in real-time to boost productivity and reduce admin tasks.

Designed to be user-friendly for all tech levels, the field app guides users through each job step-by-step. Customised customer portals ensure accurate reporting by guiding users through forms in the correct order. Salesforce streamlines data entry, collation, and reporting, enhancing transparency and accuracy through real-time data exchange for field workers.

Intelligent reporting

We empower our clients and teams with insights for better decision-making. Data is crucial for efficiency in asset and work management, but it must be timely and actionable. Our functional reporting provides business intelligence (BI) that’s practical for both our teams and clients.

From an asset maintenance perspective, our data collection offers a detailed view of the work, enhancing efficiency. For instance, every step of a work order is timestamped, allowing clients to track job status from start to finish. These insights reveal project details, including time, costs, materials, crew, and issues, ensuring transparency with real-time reporting.

In the field, Salesforce app delivers crucial data like historical asset information, GIS data, asset location, and condition. This helps workers perform their tasks safely and efficiently, improving workflows and enabling quicker, more informed decisions.

Business To Business System Integration

B2B integration is challenging due to incompatible systems. To address this, we developed the UDL Group B2B Platform, managed in-house, enabling seamless integration without altering client systems. The platform allows real-time data flow, linking field operations via Salesforce directly to client systems, eliminating paper-based processes and speeding up data exchange between the field and office.

This enhances productivity with instant work order updates, maximising system efficiency for both parties. We also offer a customer portal for intelligent reporting, bringing Salesforce data into a single dashboard of key performance indicators. This portal simplifies data exploration, empowering clients to make informed decisions quickly and easily without needing expert analysts.

In-House Professionals

Our specialised in-house IT team delivers top technology solutions for the landscaping construction and maintenance industry. Clients collaborate with a senior team member during project design to ensure Salesforce tools and BI outputs meet their specific needs, driving innovation and usability.