UDL Group’s Quality Promise is to:

Exceed the stringent requirements of both our industry and Government bodies

Our Integrated Management System is designed to meet, and surpass, the requirements of AS/NZS ISO 9001

Ensure your project team is the best of breed

Leading and supporting our staff and contractors to ensure they are trained and experienced in the most up-to-date best practices and standards

Vigorously maintain our position as industry leaders in best practice quality management

Through the strict completion of Daily Diaries, Internal Audits, Construction Project Management Plans and continually improving our practices at every opportunity

Integrated Management System

The Integrated Management System (IMS) manual is the key, single document for the management of quality, OHS and Environmental aspects for all works undertaken by UDL Group.

The IMS addresses UDL’s quality, OH&S and environmental policy commitments to comply with applicable Australian and WHS standards, legal requirements and other non-legal requirements to which it subscribes.

By establishing this management system, UDL Group intends to:

  • Provide assurance to customers that its products and services will meet the clients specified requirements,
  • Ensure that personnel working on site, members of the public and visitors to the site are adequately protected from risk of injury or illness,
  • Ensure that appropriate environmental protection measures are implemented on works undertaken within the work areas.


The system establishes a framework for identifying risks, controlling risks, assessing the effectiveness of those controls and the continuous improvement of the management of quality, OH&S and environment.

The system has been developed to comply with the requirements of:

  • AS/NZS ISO 9001:2008 Quality management systems
  • AS/NZS 4801:2001 Occupational Health and Safety management systems
  • AS/NZS ISO 14001:2004 Environmental management systems
  • Work Health and Safety Act and Regulation 2011
  • State Government OHS Management Systems Guidelines
  • State Government Environmental Management Systems Guidelines.

Quality Assurance Audit Results

UDL Group identifies, collects and analyses appropriate data to demonstrate the suitability and effectiveness of the IMS and to evaluate the potential for continual improvement. Data sources include system performance reports, audit reports, project performance and customer feedback.

Data analysis provides information regarding:

  • Customer satisfaction
  • Conformity to specification requirements
  • Characteristics and trends of processes that show opportunities for preventive action


In order to achieve this quality assurance audits are conducted on site both visually through an Audit Schedule and organised internal site audits are conducted and reported on weekly. Results of these audits are then assessed to evaluate the progress of the service provided and to ensure performance standards are maintained.